Edgewater is seeking qualified candidates for a Computing Systems Tec 1 opportunity for our customer in Los Alamos, NM to support the Los Alamos National Laboratory.

REMOTE with occasional meetings onsite required- Must be local to the Los Alamos NM Area
Location: Santa Fe Office
Group/Organization: ALDPI-INT
Work Schedule: 5-8
Positions Available: 1
Clearance: Able obtain and maintain “Q” and HRP

Summary:
Provides day-to-day technical support services, locally or remotely, to employees for network infrastructure and internal desktop systems software and hardware. Installs, configures and troubleshoots desktop, or mobile systems, workstations, and network issues in a heterogeneous environment. Tests and evaluates commercial and Laboratory developed software for quality control and proper operation. Maintains passwords, data integrity and file system security for the desktop environment. Communicates highly technical information to both technical and non-technical personnel. Recommends hardware and software solutions, including new acquisitions and upgrades.

This person must navigate the software Admin Portal for our Service Now AskSecurity website.
The Ideal candidate will be at least a High School Graduate with moderate to advanced technical skills including admin and customer service experience.
This person will have experience collaborating with multiple teams.
This person will have a positive attitude and demonstrate patience during a lengthy project.
The Ideal Candidate lives full time in New Mexico and can travel on site for meetings when requested.
This person will be the main contact for everything AskSecurity: fielding questions; enabling SMEs; facilitating online/in person training; ensuring project completion.
This person is responsible for fielding/hosting focus groups for agent training in Service Now
Experience in Microsoft Teams, Outlook Calendar, on-line Sharepoint-like portal
This person will be utilizing AccessIT for agent Approvals in Oracle (requires A Level access).
This person will have prior knowledge/some experience in implementing a new software and assisting the developers in the going live process. This can include anything from assisting in demos and being the main point of contact if anything is not properly functioning.
This person will be comfortable in managing the admin portal in Service Now which can change on a day-to-day basis, depending on customers’ needs and requests.

Education:
Position typically requires a high school diploma and a minimum one year of related experience, or an equivalent combination of education and experience.

If you are interested in being considered for this position and your resume clearly outlines your relevant experience for this position, please follow the application steps via our website: www.edgewatertech.net/careers

Edgewater will not submit your resume without first having detailed discussions with you and obtaining your permission to do so. We look forward to hearing from you!

WORKING WITH EDGEWATER
Founded in 2003, Edgewater is a professional and technical services firm supporting the U.S. Department of Energy and the U.S., U.K., and Canadian Commercial Nuclear Industry, and private sector businesses involved in high-hazard or complex operations. Edgewater proudly offers expertise in numerous technical disciplines necessary to support operational environments where Integrated Safety Management and formal, disciplined operations are essential to ensure safety, quality, security, and regulatory compliance.

Edgewater is committed to recruiting and maintaining a staff of highly skilled professionals to support our customers. In keeping with this objective, we offer highly competitive salaries and employee benefit packages structured to best suit your needs. We offer multiple individual and family benefit options including paid time off, medical, dental, life, vision, and disability insurance, and a pre-tax 401 (k) retirement account with Company matching contributions and 100% vesting for eligible participants beginning DAY 1.

EQUAL OPPORTUNITY EMPLOYER
Edgewater is an equal opportunity employer and all qualified applicants will be considered for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, protected Veterans, or individuals with disabilities.

View all Edgewater opportunities at www.edgewatertech.net/careers