The selected candidate will perform administrative, transactional, course management, and data/records management activities in support of HR and HRIS functions (e.g., processing course due date extensions, entering course completions, creating rosters, etc.) They will also handle requests for HR documentation tasks and inquiries in which they will process transactions by collecting required information or back-up documentation from employees, managers, and other HR departments, including probing for additional information if unclear, performing data entry, and sending requested documents.

The successful candidate will provide excellent customer service by responding to both phone and online inquiries from employees and managers at all levels and resolve questions/issues by accessing information in multiple systems.

This position reports directly to the HR Operations Manager.

On any given day, one may be called upon to:

- Perform course manager duties (e.g., moving training dates, entering credit for class completions, rescheduling training sessions and forecasting annual training needs for their assigned course portfolio, working closely with the course program managers, etc.)

- Coordinate administrative, transactional, and data/records management activities in the Learning Management System and Oracle Service Cloud

- Travel by car between locations to setup/breakdown training classrooms

- Assist customers navigating internal resources on self-service and HR technology tools

- Efficiently fulfill commitments by managing workload effectively

Due to the nature of the work, the selected applicant must be able to work onsite.

'- A High School diploma; or equivalent experience and/or achievements that demonstrate the knowledge, skills, and ability to perform the duties of the job

- 3 years’ related experience in a Human Resources or related role

- Knowledge and experience in at least one of the following:

- Gathering, analyzing, or interpreting information

- Technical knowledge (e.g., using a computer to view, upload, and enter data)

- The ability to acquire and maintain a DOE L-level security clearance

'- An Associate's degree or Bachelor’s degree in Human Resources, Business, Training, or a related field

- A positive demeanor, strong communication skills, and keen attention to detail; the demonstrated ability to team well and communicate effectively with others

- The demonstrated ability to work independently while ensuring work is completed on-time and accurately

- Experience completing quality reviews and/or audits

- Experience in a shared service environment, verifying employee records, and HRIS systems (i.e., PeopleSoft/HCM (preferred), Oracle Service Cloud)

- Proficiency in Microsoft Office