This position is responsible for professional level planning and coordinating large scale projects with minimal supervision and in compliance with procedures and standard processes. The project manager provides oversight of the staff involved in planning, leading, controlling and monitoring to ensure that work is implemented safely, with quality, on schedule, and within budget. This includes all aspects of project implementation including budget, work package preparation, parts procurement, industrial and nuclear safety, work prioritization, resource loading, and work execution including resolution of schedule delays and conflicts. Resolves high risk decisions to manage the Agency’s risk, resolves enterprise resource issues related to the projects, and develops Agency polices to define regulatory compliance.
Develops the budgets, including tracking cost versus budget for assigned projects. Assures proper progress and focus through frequent interface with the client, engineers, related parties, and management.
Act as primary customer interface to develop specific hardware and software configuration requirements necessary to meet utility customer’s needs. Effective personal interaction with many groups and individuals utilizing strong communications skills is a very important aspect of this position.

Receive and document customer computer and network trouble calls watching for trends and/or recurring problems. Provide advanced technical assistance in resolving IT related problems involving hardware, software and system compatibility conflicts and malfunctions, application operations, connectivity, network, and security issues. This position is responsible for meeting or exceeding user expectations and IT level of service commitments.
Maintain the ESD support laptop computers. Load appropriate software and tools for customer engagements. Re-image laptop to standard image as needed to be ready for the next engagement. Support customer computers and laptops as necessary.