DNJP19541 – Engineering Support – York, SC – 3 years

ReNuke Services is seeking an Engineering Support Specialist for our client’s site in York, SC!

*Full time, hybrid*

Position Summary
The Engineering Design Assistant will provide daily Customer Communication and Coordination, Work Order system/Design Tool data entry and general support to Designers as part of Engineering and Construction planning process. Candidates are expected to have strong computer systems knowledge and the ability to work with independence in Customer Delivery tools.

This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing exceptional customer service.

Responsibilities
• Perform Design Tool entry, work management system and general support to Designers and management of system queues
• Enters projects as requested into the work order system MAXIMO using Designer field notes, templates, customer communication or other methods.
• Assigns designers to Work Orders called in by customers, based on geographic/circuit assignments of each designer in team, after making initial contact with customer to both define scope of Engineering needed and to provide customer with required forms and/or electrical specifications, etc.
• Applies standard designs to lower complexity corrective maintenance work, follow-up work, and/or other routine program work.
• Assists the Designers with general work order preparations, particularly for overhead and underground revenue work, major projects and other maintenance / program work.
• Assists designers with setting up after-hours planned outages
• Also completes work orders that do not require a field visit or guidance from a Designer. (e.g. temp services)
• Verifies/completes the dependencies in the work management system for workgroup
• Assists Designer with updating work management system for status, project comments, or customer comments and contact information.
• Communicates and coordinates with internal/external customers
• Performs customer call as requested for various work management system tasks and coordinates with responsible parties regarding right-of-way, site ready, schedule, re-schedules, CIAC, invoices, site delivery.
• Review status of and/or add service orders on a premise in SAP when Work Order flow is disrupted
• Contacts customers to confirm project details and schedules
• Assists in managing communications for Designers such as creation/scheduling of customer outages and letters, manually generated invoices (CIAC), and other general communications with customers as necessary.
• Communicate, coordinate, and develop solutions for a broad range of requests between Designers and Schedulers, Routine Dispatcher, Resource Specialists and Operations Supervisors, and others as needed
• Reports job status details to Designers, Specialist, Scheduler and/or contract construction crews as needed.
• Handles customer information system inquiries
• Supports designer with obtaining information out of customer information systems, mainly SAP (Customer Connect)
• Prepares for and provides storm support as needed; can involve extended hours, weekends and/or at offices different from reporting location
• Supports Human Performance safety culture through active participation in safety meetings
• Follows ergonomics and office safety guidelines
• Supports corporate initiatives and manager ask with backlog of all designers in group
• Demonstrates a commitment to continuous learning and development

Basic/Required Qualifications
• Associate Degree or 2+ years of relevant work experience using a computer in lieu of a degree

Desired Qualifications
• 4+ years of relevant work experience preferably in Electric Utility
• Demonstrates excellent customer skills and apt to regular phone conversations and problem resolution
• Possesses effective written and verbal communication and interpersonal skills
• Collaborates effectively in a team environment both in-person and over MS TEAMS
• Demonstrates proficiency in Microsoft Office suite
• Exhibits flexibility and dependability during storm events and regular work
• Effectively manages stressful situations
• Demonstrated proficiency in computer based work management systems
• Associates degree in technical field of study
• One to three years of providing customer service support; experience in call center environment valued
• Knowledgeable of Customer Delivery processes, work management system, and related computer applications
• Experience using computer based drawing tools such as BOUD or MicroStation