Edgewater Technical Associates is seeking qualified candidates for a Telecommunications Analyst 2 opportunity in Los Alamos, NM at the Los Alamos National Laboratory.

Candidates must be local to Santa Fe, NM area (87501, 87505, or 87507)
Citizenship: United States Citizenship is required
Work Location: 100% Onsite
Locations: TA-3 207 Study Area, Sante Fe / Pacheco TA-55 Store (rotate coverage across these sites)
Schedule: 9/80s
Clearance: Must be able to obtain and maintain “Q”

Education:
Requires a high school diploma and a minimum of four years of related industry experience.

To Three Desired Skills
Customer Service
Technical Backend iOS experience
Trainable/curious/eagerness to learn

Physical Requirements:
Minimum lifting of 30 lbs., retail environment with movement, restocking and grabbing accessories.

Description
The EasyIT Group at Los Alamos National Laboratory seeks an experienced Telecommunications Analyst to provide in-person mobile device at our EasyIT Storefronts. The iOS Device team deploys and supports both iPhones and iPads to both onsite and remote employees. We are looking for an experienced telecommunication analyst with retail experience and excellent customer service skills to work in a fast-paced and energetic environment. The selected candidate will provide mobile support to users with technical issues involving accounts, cellular devices, or network services, including timely resolution of problems or escalation to appropriate technical personnel on behalf of the customer. In addition, they will be developing documents, implementing standard operating procedures, and customer service guidelines related to mobile devices while supporting and maintaining effective customer relationships.

Experience
Four or more years of experience in cellular telecommunication systems, methodologies, devices, and processes.

Outstanding communication skills
Ability to collaborate with customers, stakeholders, and suppliers to define expectations and mutual responsibilities.
Ability to explain complex technical concepts and options to a non-technical audience and present them with solutions for service delivery.
Excellent interpersonal, oral, and written communication skills and customer service.
Desire and commitment to do all the above with a customer-service mindset.
Demonstrates an intermediate working knowledge in Excel and Word

Proficiency with telecommunications mobility devices
Four or more years of experience in cellular telecommunication systems, methodologies, devices, and processes.
Strong working knowledge of cellular telephone applications, security, and data use controls.
Intermediate knowledge of hardware and software integration and testing.

If you are interested in being considered for this position and your resume clearly outlines your relevant experience for this position, please follow the application steps via our website: www.edgewatertech.net/careers

Edgewater will not submit your resume without first having detailed discussions with you and obtaining your permission to do so. We look forward to hearing from you!

WORKING WITH EDGEWATER
Founded in 2003, Edgewater is a professional and technical services firm supporting the U.S. Department of Energy and the U.S., U.K., and Canadian Commercial Nuclear Industry, and private sector businesses involved in high-hazard or complex operations. Edgewater proudly offers expertise in numerous technical disciplines necessary to support operational environments where Integrated Safety Management and formal, disciplined operations are essential to ensure safety, quality, security, and regulatory compliance.

Edgewater is committed to recruiting and maintaining a staff of highly skilled professionals to support our customers. In keeping with this objective, we offer highly competitive salaries and employee benefit packages structured to best suit your needs. We offer multiple individual and family benefit options including paid time off, medical, dental, life, vision, and disability insurance, and a pre-tax 401 (k) retirement account with Company matching contributions and 100% vesting for eligible participants beginning DAY 1.

EQUAL OPPORTUNITY EMPLOYER
Edgewater is an equal opportunity employer, and all qualified applicants will be considered for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, protected Veterans, or individuals with disabilities.

View all Edgewater opportunities at www.edgewatertech.net/careers